{"id":4953,"date":"2012-04-20T15:33:07","date_gmt":"2012-04-20T13:33:07","guid":{"rendered":"https:\/\/www.adrena-software.com\/?p=4953"},"modified":"2018-10-15T16:18:50","modified_gmt":"2018-10-15T14:18:50","slug":"11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in","status":"publish","type":"post","link":"https:\/\/www.adrena-software.com\/en\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\/","title":{"rendered":"10- What can I do if the message \u201cno dongle\u201d appears whereas my dongle is plugged in ?"},"content":{"rendered":"<p style=\"text-align: justify;\">Check if your dongle is correctly plugged in a USB port of your PC and powered (red or green light on).<\/p>\n<p style=\"text-align: justify;\">If your dongle is plugged in a hub (multi USB port adaptor) or in a USB extension, unplug it and try to connect it directly on a USB port of the PC. Launch Adrena again by clicking on \u201crestart\u201d button.<\/p>\n<p style=\"text-align: justify;\">If it still doesn\u2019t work, launch Adrena in \u201cdemo\u201d&nbsp;mode by clicking on the corresponding button. Use menu \u201cTools &gt; Reinstall the dongle\u2019s drivers\u201d.<\/p>\n<p><img decoding=\"async\" class=\" size-full wp-image-1239\" style=\"margin: 5px auto; display: block;\" src=\"\" alt=\"FAQ11 ReinstallDongle\" width=\"339\" height=\"369\" \/><\/p>\n<p style=\"text-align: justify;\">Follow the dongle reinstallation procedure as indicated on your screen. Unplug your dongle, wait during the reinstallation and when you are asked to, plug it again. Close Adrena and restart your PC.<\/p>\n<p style=\"margin: 0cm 0cm 0.0001pt; line-height: 13.5pt; text-align: justify; background-image: initial; background-attachment: initial; background-position: initial; background-repeat: initial;\">If the problem persists, please contact the technical support : <span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: #ff6700;\"><a href=\"mailto:support@adrena.fr\">support@adrena.fr<\/a>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Check if your dongle is correctly plugged in a USB port of your PC and powered (red or green light on). If your dongle is plugged in a hub (multi USB port adaptor) or in a USB extension, unplug it and try to connect it directly on a USB port of the PC. Launch Adrena [&hellip;]<\/p>\n","protected":false},"author":688,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[32],"tags":[],"class_list":["post-4953","post","type-post","status-publish","format-standard","hentry","category-news-category"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>10- What can I do if the message \u201cno dongle\u201d appears whereas my dongle is plugged in ? - Adrena software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.adrena-software.com\/en\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10- What can I do if the message \u201cno dongle\u201d appears whereas my dongle is plugged in ? - Adrena software\" \/>\n<meta property=\"og:description\" content=\"Check if your dongle is correctly plugged in a USB port of your PC and powered (red or green light on). If your dongle is plugged in a hub (multi USB port adaptor) or in a USB extension, unplug it and try to connect it directly on a USB port of the PC. Launch Adrena [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.adrena-software.com\/en\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\/\" \/>\n<meta property=\"og:site_name\" content=\"Adrena software\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=100063667985280\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/Adrena-Navigation-Software-109377019097013\/\" \/>\n<meta property=\"article:published_time\" content=\"2012-04-20T13:33:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-10-15T14:18:50+00:00\" \/>\n<meta name=\"author\" content=\"Adrena\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AdrenaSoftware\" \/>\n<meta name=\"twitter:site\" content=\"@AdrenaSoftware\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adrena\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\\\/\"},\"author\":{\"name\":\"Adrena\",\"@id\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/#\\\/schema\\\/person\\\/67cfb4e9ab015c4fcdf0ee6014b49f2b\"},\"headline\":\"10- What can I do if the message \u201cno dongle\u201d appears whereas my dongle is plugged in ?\",\"datePublished\":\"2012-04-20T13:33:07+00:00\",\"dateModified\":\"2018-10-15T14:18:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\\\/\"},\"wordCount\":149,\"publisher\":{\"@id\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/#organization\"},\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\\\/\",\"url\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\\\/\",\"name\":\"10- What can I do if the message \u201cno dongle\u201d appears whereas my dongle is plugged in ? - Adrena software\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/#website\"},\"datePublished\":\"2012-04-20T13:33:07+00:00\",\"dateModified\":\"2018-10-15T14:18:50+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"News\",\"item\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/category\\\/news-category\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"10- What can I do if the message \u201cno dongle\u201d appears whereas my dongle is plugged in ?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/\",\"name\":\"Adrena software\",\"description\":\"Logiciels de navigation\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/#organization\",\"name\":\"Adrena\",\"url\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.adrena-software.com\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/ADRENA-LOGO2023-1-Baseline-Coul.png\",\"contentUrl\":\"https:\\\/\\\/www.adrena-software.com\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/ADRENA-LOGO2023-1-Baseline-Coul.png\",\"width\":2166,\"height\":1441,\"caption\":\"Adrena\"},\"image\":{\"@id\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/profile.php?id=100063667985280\",\"https:\\\/\\\/x.com\\\/AdrenaSoftware\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/Adrenavideo\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.adrena-software.com\\\/en\\\/#\\\/schema\\\/person\\\/67cfb4e9ab015c4fcdf0ee6014b49f2b\",\"name\":\"Adrena\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f7d065ec35b45f4768898271213843fbdc4111a08dc5e745903bf8a0d5435f5d?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f7d065ec35b45f4768898271213843fbdc4111a08dc5e745903bf8a0d5435f5d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f7d065ec35b45f4768898271213843fbdc4111a08dc5e745903bf8a0d5435f5d?s=96&d=mm&r=g\",\"caption\":\"Adrena\"},\"description\":\"Adrena est une soci\u00e9t\u00e9 sp\u00e9cialis\u00e9e dans la production de logiciels de navigation et d'\u00e9tude de performance. Adrena propose une gamme de produits compl\u00e8te et \u00e9volutive destin\u00e9e \u00e0 satisfaire les plaisanciers et les skippers professionnels.\",\"sameAs\":[\"https:\\\/\\\/www.adrena-software.com\\\/\",\"https:\\\/\\\/www.facebook.com\\\/Adrena-Navigation-Software-109377019097013\\\/\",\"https:\\\/\\\/x.com\\\/AdrenaSoftware\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"10- What can I do if the message \u201cno dongle\u201d appears whereas my dongle is plugged in ? - Adrena software","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.adrena-software.com\/en\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\/","og_locale":"en_US","og_type":"article","og_title":"10- What can I do if the message \u201cno dongle\u201d appears whereas my dongle is plugged in ? - Adrena software","og_description":"Check if your dongle is correctly plugged in a USB port of your PC and powered (red or green light on). If your dongle is plugged in a hub (multi USB port adaptor) or in a USB extension, unplug it and try to connect it directly on a USB port of the PC. Launch Adrena [&hellip;]","og_url":"https:\/\/www.adrena-software.com\/en\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\/","og_site_name":"Adrena software","article_publisher":"https:\/\/www.facebook.com\/profile.php?id=100063667985280","article_author":"https:\/\/www.facebook.com\/Adrena-Navigation-Software-109377019097013\/","article_published_time":"2012-04-20T13:33:07+00:00","article_modified_time":"2018-10-15T14:18:50+00:00","author":"Adrena","twitter_card":"summary_large_image","twitter_creator":"@AdrenaSoftware","twitter_site":"@AdrenaSoftware","twitter_misc":{"Written by":"Adrena","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.adrena-software.com\/en\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\/#article","isPartOf":{"@id":"https:\/\/www.adrena-software.com\/en\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\/"},"author":{"name":"Adrena","@id":"https:\/\/www.adrena-software.com\/en\/#\/schema\/person\/67cfb4e9ab015c4fcdf0ee6014b49f2b"},"headline":"10- What can I do if the message \u201cno dongle\u201d appears whereas my dongle is plugged in ?","datePublished":"2012-04-20T13:33:07+00:00","dateModified":"2018-10-15T14:18:50+00:00","mainEntityOfPage":{"@id":"https:\/\/www.adrena-software.com\/en\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\/"},"wordCount":149,"publisher":{"@id":"https:\/\/www.adrena-software.com\/en\/#organization"},"articleSection":["News"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.adrena-software.com\/en\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\/","url":"https:\/\/www.adrena-software.com\/en\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\/","name":"10- What can I do if the message \u201cno dongle\u201d appears whereas my dongle is plugged in ? - Adrena software","isPartOf":{"@id":"https:\/\/www.adrena-software.com\/en\/#website"},"datePublished":"2012-04-20T13:33:07+00:00","dateModified":"2018-10-15T14:18:50+00:00","breadcrumb":{"@id":"https:\/\/www.adrena-software.com\/en\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.adrena-software.com\/en\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.adrena-software.com\/en\/11-what-can-i-do-if-the-message-no-dongle-appears-whereas-my-dongle-is-plugged-in\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.adrena-software.com\/en\/"},{"@type":"ListItem","position":2,"name":"News","item":"https:\/\/www.adrena-software.com\/en\/category\/news-category\/"},{"@type":"ListItem","position":3,"name":"10- What can I do if the message \u201cno dongle\u201d appears whereas my dongle is plugged in ?"}]},{"@type":"WebSite","@id":"https:\/\/www.adrena-software.com\/en\/#website","url":"https:\/\/www.adrena-software.com\/en\/","name":"Adrena software","description":"Logiciels de navigation","publisher":{"@id":"https:\/\/www.adrena-software.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.adrena-software.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.adrena-software.com\/en\/#organization","name":"Adrena","url":"https:\/\/www.adrena-software.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.adrena-software.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.adrena-software.com\/wp-content\/uploads\/2024\/03\/ADRENA-LOGO2023-1-Baseline-Coul.png","contentUrl":"https:\/\/www.adrena-software.com\/wp-content\/uploads\/2024\/03\/ADRENA-LOGO2023-1-Baseline-Coul.png","width":2166,"height":1441,"caption":"Adrena"},"image":{"@id":"https:\/\/www.adrena-software.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/profile.php?id=100063667985280","https:\/\/x.com\/AdrenaSoftware","https:\/\/www.youtube.com\/user\/Adrenavideo"]},{"@type":"Person","@id":"https:\/\/www.adrena-software.com\/en\/#\/schema\/person\/67cfb4e9ab015c4fcdf0ee6014b49f2b","name":"Adrena","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/f7d065ec35b45f4768898271213843fbdc4111a08dc5e745903bf8a0d5435f5d?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f7d065ec35b45f4768898271213843fbdc4111a08dc5e745903bf8a0d5435f5d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f7d065ec35b45f4768898271213843fbdc4111a08dc5e745903bf8a0d5435f5d?s=96&d=mm&r=g","caption":"Adrena"},"description":"Adrena est une soci\u00e9t\u00e9 sp\u00e9cialis\u00e9e dans la production de logiciels de navigation et d'\u00e9tude de performance. Adrena propose une gamme de produits compl\u00e8te et \u00e9volutive destin\u00e9e \u00e0 satisfaire les plaisanciers et les skippers professionnels.","sameAs":["https:\/\/www.adrena-software.com\/","https:\/\/www.facebook.com\/Adrena-Navigation-Software-109377019097013\/","https:\/\/x.com\/AdrenaSoftware"]}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.adrena-software.com\/en\/wp-json\/wp\/v2\/posts\/4953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.adrena-software.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.adrena-software.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.adrena-software.com\/en\/wp-json\/wp\/v2\/users\/688"}],"replies":[{"embeddable":true,"href":"https:\/\/www.adrena-software.com\/en\/wp-json\/wp\/v2\/comments?post=4953"}],"version-history":[{"count":0,"href":"https:\/\/www.adrena-software.com\/en\/wp-json\/wp\/v2\/posts\/4953\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.adrena-software.com\/en\/wp-json\/wp\/v2\/media?parent=4953"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.adrena-software.com\/en\/wp-json\/wp\/v2\/categories?post=4953"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.adrena-software.com\/en\/wp-json\/wp\/v2\/tags?post=4953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}